The Dispute Resolution Agency helps mediators develop their skills, build professional practices and create sustainable mediation businesses. We also support mediation panels, providers and training organisations with service development, operational systems and digital tools.
From qualification and skills practice through to established practice and organisational growth.
Mediator Desk
Practice Management and Digital Records for Mediators
Mediator Desk is a platform developed by The Dispute Resolution Agency to support mediators, training providers, and professional bodies with a modern way to manage mediation work and professional development.
For mediators, it provides a complete practice management system with tools for case management, automated client onboarding, document storage, file notes, review collection, and a dedicated Mediators’ Room for preparation and case collaboration.
Mediator Desk also includes a Digital Practice Record, enabling mediators to log training, mediation experience, supervision, and reflective practice in one place. This structured record can be shared when applying for panels, memberships, or accreditation.
Training providers and awarding bodies can use the platform to review applications more efficiently, with clear summaries of experience aligned to their membership requirements.
We are also developing dedicated competition management and training provider portals, helping the wider mediation profession track experience, support development, and reduce administrative burden.
Develop Your Mediation Skills
Build confidence and strengthen your practical ability through realistic scenarios, facilitated practice and constructive feedback.
Half Day Practice Skills Sessions
Join our dedicated half day sessions where you will refine your mediation skills in a small group, safe environment. Our experts will facilitate hands on experience building. Find out more here.
Funded Short Practice Sessions
We're funding up to three two-hour skills practice sessions for each mediator throughout 2027. Places are strictly limited to 9 per session. Find out more and register your interest here.
Manage Your Practice
Use Mediator Desk to manage your professional development, reflective practice, CPD, supervision and mediation experience in one place.
Practitioners can also access case management, client onboarding, documentation, compliance and practice-management tools.
