The Dispute Resolution Agency

Professional marketing and business development support for mediators

Who we are

The Dispute Resolution Agency supports mediators to build credible, sustainable practices through ethical marketing, business coaching and professional standards.

We work exclusively with mediators at every stage of practice, from training and qualification through to active practice and growth.

The Dispute Resolution Agency supports mediators beyond qualification

The Dispute Resolution Agency is a specialist organisation providing marketing and business development services for mediators.

We help mediators:

Prepare for professional practice beyond qualification
Build credibility, confidence and visibility
Develop sustainable mediation work
Approach marketing and growth ethically and professionally

We are not a training provider and we do not deliver mediation services. Our role is to support mediators as professionals.

Learn More About The DRA

Mediator Desk

Practice Management and Digital Records for Mediators

Mediator Desk is a platform developed by The Dispute Resolution Agency to support mediators, training providers, and professional bodies with a modern way to manage mediation work and professional development.

For mediators, it provides a complete practice management system with tools for case management, automated client onboarding, document storage, file notes, review collection, and a dedicated Mediators’ Room for preparation and case collaboration.

Mediator Desk also includes a Digital Practice Record, enabling mediators to log training, mediation experience, supervision, and reflective practice in one place. This structured record can be shared when applying for panels, memberships, or accreditation.

Training providers and awarding bodies can use the platform to review applications more efficiently, with clear summaries of experience aligned to their membership requirements.

We are also developing dedicated competition management and training provider portals, helping the wider mediation profession track experience, support development, and reduce administrative burden.

Learn More About Mediator Desk

Support for Mediators at Every Stage

We provide structured support aligned to the real stages of mediation practice.

Training & Preparing to Practise

Support for trainee mediators and those approaching qualification who want clarity about the profession and realistic next steps.

Newly Qualified & Setting Up

Support for newly qualified mediators who want to establish a credible professional presence and early visibility.

Actively Practising & Growing

Support for practising mediators seeking consistent work, referrals and long-term sustainability.

Find Your Stage of Support

Junior Mediator? We're here for you!

If you are a junior mediator, you are in the right place!

We recommend joining our Junior Mediator Register. It's free and will provide you with 6 months' support and opportunities to build experience and your practice.

Also - if you are looking to refresh skills, especially if it has been a little time since your course, join our Mediator Practice Pathway - a 6 month programme with small groups and facilitated by senior mediators! Find out more here.

Marketing & Business Development

Marketing Designed for Mediators

We operate as a full-service marketing agency for mediators, with deep understanding of mediation ethics, professional boundaries and referral-based work.

Our services include: