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Data Privacy & Cookies Policy

Mediator Network Ltd, incorporating our brands.

Privacy & Cookies Policy

Mediator Network

Last updated: 22 January 2026

Mediator Network is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy & Cookies Policy explains how we collect, use, store, and share personal information when you interact with our websites, services, and dispute resolution activities.

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This policy applies to all services provided by Mediator Network, including:

  • The Dispute Resolution Agency

  • Mediation Agency

  • The DRA.Directory

 

Websites covered

1. Who we are (Data Controller)

Mediator Network is the data controller responsible for your personal data.

 

Contact details
Email: help@disputeresolutionagency.com
Telephone: 03300 431 757

 

If you have any questions about this policy or how your data is handled, please contact us using the details above.

2. The information we collect

We may collect and process the following types of personal information:

 

a. General enquiries and website use

  • Name, email address, telephone number

  • Information submitted via contact forms

  • Technical data such as IP address, browser type, pages visited, and referring URLs

 

b. Mediation and dispute resolution matters

When managing mediation, early resolution, or dispute resolution services, we may collect:

  • Names and contact details of parties and representatives

  • Case-related information provided voluntarily by parties or referrers

  • Limited sensitive or special category data where necessary and lawful

 

This information is handled with heightened confidentiality and only used for the purposes of delivering dispute resolution services.

 

c. Mediator support services

When supporting mediators through training, business development, co-mediation, or panel services, we may collect:

  • Professional contact details

  • Qualifications, accreditations, and experience

  • Information relevant to practice development and service delivery

 

d. The DRA.Directory listings

When mediators list their details on The DRA.Directory, we may collect and publish (with consent):

  • Name, location, and professional biography

  • Areas of practice and accreditation details

  • Contact information intended for public visibility

 

Mediators remain in control of their listing information and may request updates or removal at any time.

3. How we use your information

We use personal data to:

  • Respond to enquiries and manage communications

  • Deliver mediation, early resolution, and dispute resolution services

  • Administer mediator support services and professional development

  • Operate and maintain The DRA.Directory

  • Improve our websites, services, and user experience

  • Meet legal, regulatory, and professional obligations

 

We only process personal data where we have a lawful basis to do so.

4. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Consent – where you have actively agreed

  • Contract – where processing is necessary to deliver services

  • Legal obligation – where required by law

  • Legitimate interests – where processing is necessary for our legitimate business purposes and does not override your rights

5. Confidentiality and mediation data

Information relating to mediation and dispute resolution matters is treated as confidential and handled in line with professional standards, codes of conduct, and applicable legal frameworks.

 

Access is restricted to those directly involved in service delivery or administration.

6. Sharing your information

We do not sell personal data.

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We may share information only where necessary:

  • With mediators, co-mediators, or panel members involved in a case

  • With service providers supporting our IT, communications, or administration

  • Where required by law or regulatory authority

 

All third parties are required to handle data securely and lawfully.

7. Data storage and retention

We retain personal data only for as long as necessary:

  • Case-related information is retained in line with professional and legal requirements

  • Mediator listing and support data is retained while services are active

  • Enquiry data is retained for a reasonable period for follow-up and audit purposes

 

Data is stored securely using appropriate technical and organisational safeguards.

8. Your rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request erasure of data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Requests can be made by contacting us using the details above.

9. Cookies and website tracking

Our websites use cookies to:

  • Ensure websites function correctly

  • Understand how visitors use our sites

  • Improve performance and content

 

Cookies may include:

  • Essential cookies – required for site functionality

  • Analytics cookies – to understand visitor behaviour

  • Functional cookies – to remember preferences

 

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

10. External links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

11. Policy updates

We may update this Privacy & Cookies Policy from time to time. Any changes will be published on our websites, with the updated date shown at the top of this page.

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