DIGITAL PRACTICE RECORD

Digital Practice Records for Mediation Awarding Bodies

A Simpler Way to Review Mediator Applications and Renewals

Awarding bodies and professional mediation organisations play a critical role in maintaining standards across the profession. However, managing applications, renewals, and supporting evidence can often be time-consuming and inconsistent.

Mediator Desk has been developed to make this process easier.

Created by The Dispute Resolution Agency, Mediator Desk provides a Digital Practice Record that allows mediators to log their training, mediation experience, supervision, and reflective practice in one place. This structured record can then be shared with awarding bodies when applying for membership, accreditation, or renewal.

The result is a faster, clearer and more transparent review process for everyone involved.

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The Challenge Many Awarding Bodies Face

Most professional bodies rely on mediators to submit evidence manually when applying or renewing membership. This often leads to:

Applications arriving in different formats
Time spent checking training hours and mediation experience
Difficulty verifying supervision and reflective practice records
Administrative delays when information is incomplete
Repeated requests for additional documents

Even well-organised organisations can spend significant time reviewing applications that require manual verification of the same types of information each time.

Mediator Desk has been designed to help address these challenges.

How Mediator Desk Works for Awarding Bodies

Mediator Desk is designed to integrate with existing processes rather than replace them.

1. Your Organisation Sets Its Membership Rules

Each awarding body can define its own requirements, such as:

Minimum number of mediation cases
Training hours
Supervision sessions
Reflective practice logs
Time period for renewal requirements

These rules are configured within your Awarding Body Dashboard.

2. Mediators Maintain Their Digital Practice Record

Mediators log their experience within Mediator Desk, including:

Mediation cases and case hours
Training courses and CPD
Supervision sessions
Reflective practice and learning records

This creates a verified professional record that can be shared with relevant organisations.

3. Applications Are Automatically Checked Against Your Rules

When a mediator submits an application to your organisation:

Mediator Desk reviews the application against your configured membership rules
The system produces a summary showing whether the requirements appear to be met
Any missing items are clearly identified

This allows your team to quickly assess the application without manually calculating totals.

4. Your Team Reviews and Confirms the Outcome

From your dashboard you can:

Review the application summary
Check the supporting evidence
Confirm or adjust the automated review outcome
Approve the application

You can then direct the mediator to your payment page or next-steps process.

Benefits for Awarding Bodies

Faster Application Reviews

Applications arrive with structured evidence and clear summaries, reducing the time required to review each submission.

Consistent Evidence from Mediators

Instead of receiving documents in different formats, mediators submit applications using a standardised Digital Practice Record.

Reduced Administrative Burden

The system automatically calculates totals and highlights missing information, allowing administrators to focus on decision-making rather than manual checking.

Greater Transparency for Mediators

Mediators can clearly see how their experience aligns with your organisation’s requirements, reducing confusion about eligibility.

Works Alongside Existing Systems

Mediator Desk is designed to coexist with your current processes. Organisations can continue using their own membership management systems while using Mediator Desk as a streamlined evidence and application review tool.

A Digital Practice Record for the Mediation Profession

Mediator Desk is part of a broader initiative to support mediators throughout their professional journey.

By enabling mediators to maintain a lifelong Digital Practice Record, the platform helps:

Track professional development
Encourage reflective practice
Simplify applications to multiple organisations
Support the progression of mediators through different stages of practice

For awarding bodies, this creates a reliable and structured source of evidence when assessing applications.

Your Organisation Already Has an Account

To make it easier for awarding bodies to explore the platform, an account has been created for your organisation.

Through your dashboard you can:

Update your organisation profile
Define or adjust your membership rules
Review submitted applications
Work with us to refine how the system supports your administrative processes

Work With Us to Shape the Platform

Mediator Desk is being developed in collaboration with professional bodies and mediation organisations around the world.

Early participating organisations have the opportunity to:

Influence how application rules are structured
Help shape reporting and review tools
Improve how mediators present their professional experience

Our aim is to create a system that supports the administrative needs of awarding bodies while strengthening professional standards across the mediation sector.

Activate Your Organisation Dashboard

If you have received an invitation email, you can activate your organisation account and review your dashboard using the link provided.

You will then be able to:

Confirm your organisation details
Set your membership rules
Begin reviewing applications submitted through Mediator Desk

Questions or Support

If you would like a short walkthrough or help setting up your organisation dashboard, our team would be happy to assist.

Email: support@mediatordesk.com
Phone: 03300 431 757 (UK)

Mediator Desk is developed by The Dispute Resolution Agency.

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