About Mediator Desk

mediator desk

Practice Management and Digital Practice Records for Mediators

COMPLETE MEDIATION CASE MANAGEMENT AND PRACTICE RECORDS MANAGEMENT FOR MEDIATORS, AWARDING BODIES, AND TRAINING PROVIDERS

Mediator Desk is a platform developed by The Dispute Resolution Agency to support mediators with the practical and professional aspects of mediation work.

The system combines case management tools, client onboarding, and professional development records in one place, helping mediators manage their practice while maintaining a structured record of their experience.

Mediator Desk is designed for:

practising mediators managing cases
developing mediators building experience
training providers supporting graduates
awarding bodies reviewing applications and renewals

The aim is simple: make mediation practice easier to manage and professional development easier to evidence.

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Built for Real Mediation Practice

Many mediators manage their work using a mixture of spreadsheets, documents, and email systems. While this works in the early stages of practice, it can quickly become difficult to manage as mediation work grows.

Mediator Desk brings together the tools mediators need to run their practice in a single structured platform designed specifically for mediation.

This enables mediators to:

manage cases and documents securely
onboard clients efficiently
maintain clear case records
track professional development and experience
demonstrate their experience when applying for panels or memberships

Case Management for Mediators

Mediator Desk provides practical tools to support the day-to-day management of mediation work.

Features include:

Client Onboarding and Case Setup

Automated intake forms allow mediators to collect key information from clients quickly, helping to streamline the early stages of a mediation.

Case Files and Document Management

Each mediation case has its own secure workspace where mediators can store documents, agreements, and case materials.

File Notes and Case Tracking

Mediators can record file notes and track the progress of each case, ensuring key information is captured and organised.

Client Feedback and Reviews

Mediator Desk allows mediators to collect feedback from clients following mediation, helping practitioners demonstrate the quality of their work.

Mediators’ Room

The Mediators’ Room provides a private space within each case for mediators to prepare, record strategy notes, and use checklists to manage the mediation process effectively.

These features help mediators maintain a professional and organised approach to case management.

Digital Practice Record

Mediator Desk also includes a Digital Practice Record, allowing mediators to maintain a structured record of their professional development.

This includes:

mediation cases and experience
training courses and CPD hours
supervision sessions
reflective practice and learning notes

Instead of assembling documents every time they apply for panel membership or accreditation, mediators can share a clear summary of their professional experience directly from the platform.

This makes applications and renewals simpler for both mediators and the organisations reviewing them.

Supporting the Wider Mediation Profession

Mediator Desk has been designed to support not only individual mediators but also the wider professional ecosystem.

Training Providers

Training providers can use the platform to:

upload and share training certificates
support graduates in tracking their development
maintain ongoing relationships with trained mediators

Awarding Bodies and Professional Organisations

Professional bodies can configure their membership and renewal requirements within the platform.

When mediators submit applications, Mediator Desk can automatically review the submitted evidence against those requirements, helping organisations review applications more efficiently.

Mediation Competitions

We are also developing a competition management portal within Mediator Desk.

This will enable competition organisers to manage teams, scoring, feedback, and event administration while helping competitors build recognised experience records.

Supporting Mediators at Every Stage of Practice

Mediator Desk is designed to support mediators throughout their professional journey.

Developing Mediators

track training and supervision
build a record of mediation experience
demonstrate progress when applying for panels

Practising Mediators

manage mediation cases and client interactions
organise documents and case notes
maintain professional records for accreditation

Senior Mediators

manage complex cases
collaborate with co-mediators
support supervision and mentoring activities

The platform grows with mediators as their practice develops.

Why We Built Mediator Desk

Mediator Desk was created by The Dispute Resolution Agency to provide practical infrastructure for the mediation profession.

Many mediators currently rely on disconnected tools to manage cases and record professional development. This can create unnecessary administration and make it harder to demonstrate experience when applying for panels or accreditation.

Mediator Desk brings these functions together in a single platform designed specifically for mediation practice.

The goal is to support mediators with better tools while helping professional bodies maintain clear and consistent standards.

Mediation Case Management Software

Mediator Desk provides a dedicated platform for managing mediation cases, professional development records, and accreditation applications.

Unlike generic case management tools, the platform has been designed specifically for the needs of mediators, mediation organisations, and training providers.

Create Your Mediator Desk Account

Mediator Desk is available to mediators, training providers, and awarding bodies worldwide.

Create your account today and begin managing your mediation practice while building a structured Digital Practice Record.

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