Case Management (Mediator Desk)

mediator desk

The professional workspace for mediators building their practice

You’ve completed your mediation training. Now it’s time to build real experience.

Mediator Desk is a purpose-built professional workspace designed for mediators who want to organise their practice, collaborate with colleagues, and build credible mediation experience.

Developed by the Dispute Resolution Agency, the platform supports mediators as they move from training into active practice.

It provides a structured way to record your professional development, prepare for mediation work, and collaborate with other mediators.

For mediators who are serious about building their practice, Mediator Desk provides the tools and structure to help you progress.

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Free Access for Stage Two Mediators

If you are a Stage Two mediator developing your practice, you can now access Mediator Desk completely free of charge.

This version of the platform focuses on professional practice development and helps you build a clear and credible record of your mediation journey.

You can use Mediator Desk to:

Record mediations observed or co-mediated
Track training, CPD and supervision
Capture reflective practice
Organise your practice development activity
Build a structured professional record of experience

Many mediators struggle to keep a clear record of their development. Mediator Desk provides a simple and organised system to support your progress as you build your practice.

Be Visible for Co-Mediation Opportunities

Stage Two mediators using Mediator Desk can also make themselves available for co-mediation opportunities through the Mediation Agency.

As part of your registration you can:

Join our Junior Mediator Register
Be considered for co-mediation opportunities
Work alongside more experienced mediators
Build practical experience in a structured way

Our aim is to help committed mediators move from training into real practice.

Built for the Way Mediators Work

Mediator Desk has been designed specifically for mediation practice.

It allows mediators to organise their work, collaborate with colleagues, and maintain a professional record of their development.

The platform supports:

professional practice development
mediation preparation
mediator collaboration
structured experience logging

It is already used within the Dispute Resolution Agency and the Mediation Agency panel to support mediator development.

For Established Mediators and Panels

Mediator Desk also includes a full case management system designed for:

active mediators
mediation panels
ADR providers
organisations managing mediation cases

The full platform allows mediators to manage enquiries, prepare mediation documentation, organise case files, and collaborate with co-mediators.

This version of the platform is available via demo and licence.

Important Note About Free Access

Free access to Mediator Desk is available to Stage Two mediators for professional practice development.

This includes:

experience logging
CPD tracking
reflective practice
preparation for co-mediation opportunities

The free version does not include full case management features.

If you would like to manage enquiries and mediation cases through the system, our team can provide a demonstration of the full platform.

Create Your Mediator Desk Account

If you are building your mediation practice, Mediator Desk provides the structure and professional record you need to move forward with confidence.

Create your account today and start organising your mediation journey.

You will be able to:

track your professional development
build a clear record of experience
prepare for co-mediation opportunities
become visible to the Mediation Agency panel

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key features

Mediator Desk is the only system you will need to build and manage your mediation practice, whether you are an individual, panel, or larger provider of mediation services.

Case Management Built for Mediation

My Case allows mediators to manage all elements of a mediation in one place.

This includes:

Case creation and matter management
Secure document storage
Structured file notes and case records
Matter timelines and preparation tracking

Everything relating to a mediation can be stored and managed within a single digital workspace.

Automated Mediation Documentation

The system allows mediators to create and collate core mediation documentation online, including:

Agreement to Mediate
Mediation Agreements
Supporting documentation from parties
Case preparation materials

Documents can be generated, stored, and managed within the platform, ensuring the mediation file remains organised and accessible.

The Mediators’ Room

One of the most distinctive features of My Case is the Mediators’ Room.

This is a private collaboration space where mediator teams can:

Share confidential notes
Prepare strategy
Discuss approaches between sessions
Plan co-mediation roles
Record key reflections and observations

It creates a secure environment for mediator teams to prepare and work together effectively throughout the mediation process.

Built for Co-Mediation

Co-mediation is increasingly recognised as one of the most effective ways to deliver high-quality mediation and build mediator experience.

My Case has been designed specifically to support this.

Mediators can:

Build their own trusted team of co-mediators
Invite colleagues to collaborate on matters
Share documents and preparation notes
Manage responsibilities across the mediator team

This makes it easier for mediators to develop professional relationships and collaborate on cases.

Professional Practice and Experience Logging

My Case also includes a Professional Practice space where mediators can record and track their development.

Mediators can log:

Mediation experience
Observations and co-mediations
Training and CPD
Supervision sessions
Reflective practice notes

For mediators building their practice, particularly those who are newly qualified, this creates a structured record of professional development.

Ideal for Stage Two Mediators

For mediators who are moving from qualification into active practice, My Case provides the tools needed to build experience and maintain strong professional records.

My Case forms part of the Dispute Resolution Agency’s Stage Two Support Programme, where mediators are building practical experience and professional confidence.

manage mediation cases? Book a Platform Demo

If you are a Stage Three mediator, panel, or organisation managing mediation cases, we would be happy to demonstrate the full capabilities of Mediator Desk.

Our team can show you how the system supports:

enquiry and case management
mediator collaboration
mediation documentation
panel management

Arrange a Demo