Option 1: Service Foundations
Best for organisations that are exploring a mediation service and need help turning the idea into a clear, practical plan.
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This package helps you work out what the service should look like, who it will support, how it will operate and what needs to be in place before launch. It is ideal if you are at the early planning stage and want expert guidance before committing to a larger roll-out.
Included
We begin with a discovery and planning process to understand your organisation, your aims and the people you want the service to support. From there, we help you shape the purpose, scope and structure of the mediation service.
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This may include defining the types of cases the service will handle, how people will access support, what role mediators will play, and what documents or processes are needed from the outset.
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We can also help you map the basic service journey, from first enquiry through to referral, suitability checks, mediation, closure and feedback.
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The package can include:
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Service discovery and planning session
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Mediation service strategy outline
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Service purpose, scope and eligibility criteria
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Target user and referral pathway mapping
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Basic operating model
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Core mediation process map
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Role definitions for mediators, administrators and service leads
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Core document templates
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Basic panel or mediator involvement guidance
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Introductory Mediator Desk set-up guidance
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Initial communications and launch messaging
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Practical recommendations for next steps
Core documents may include an enquiry form, referral form, mediation suitability checklist, participant information sheet, Agreement to Mediate, confidentiality wording, complaints wording, feedback form, case closure template and basic data capture guidance.
Best for
This package is well suited to organisations that are still shaping their ideas and need a clear route forward.
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It may be a good fit for universities exploring a student, staff or community mediation service; charities or voluntary sector organisations developing early resolution support; training providers wanting to support graduates into practice; professional bodies considering a member mediation service; or smaller organisations wanting to test a mediation model before a wider launch.
Main outcome
By the end of this package, you will have a clearer service model, a practical implementation direction, core documents and a stronger understanding of what is needed to move towards launch.
Option 2: Service Launch and Panel Support
Best for organisations that are ready to move from planning into delivery and need support putting the service structure, panel arrangements and operating processes in place.
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This package builds on the foundation stage and helps you prepare the service for launch. It is designed for organisations that want a more complete framework, including mediator involvement, service documents, case workflow, Mediator Desk support and launch communications.
Included
We help you create a more developed service structure, so that your mediation service is easier to manage, explain and deliver.
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This may include designing your intake process, referral pathway, mediator allocation process, case management flow, participant communications and reporting approach.
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Where your service will involve a panel of mediators, we can help you create a clear and practical panel structure. This may include mediator criteria, onboarding steps, role expectations, service standards and development routes for junior or less experienced mediators.
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Mediator Desk can also be introduced or configured to support your service workflow, helping you manage enquiries, cases, documents, outcomes and mediator records in one place.
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The package can include everything in Service Foundations, plus:
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More detailed service set-up strategy
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Fuller operating model and process design
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Panel structure and mediator criteria
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Mediator onboarding process
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Panel application or expression of interest form
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Role descriptions and service expectations
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Service governance guidance
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Expanded document suite
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Mediator Desk configuration and onboarding support
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Case workflow design
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Referral and enquiry handling process
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Basic reporting and outcome tracking structure
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Launch communications
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Stakeholder messaging
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Introductory training or briefing session
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Support with mediator development pathway
Best for
This package is a good fit for organisations that are close to launching, or that already have mediators involved but need a clearer structure around them.
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It may suit universities preparing to launch a mediation service; training providers building post-qualification support; charities or membership bodies creating a panel-based mediation offer; organisations needing case workflow and document support; or providers wanting to combine mediation delivery with mediator development.
Main outcome
By the end of this package, your organisation should have a launch-ready mediation service structure, clearer panel arrangements, a stronger document suite, Mediator Desk workflow support and a practical framework for managing enquiries and cases.
Option 3: Service Growth and Partnership
Best for organisations that want a more complete 12-month partnership to design, launch, support and grow a mediation service.
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This is the most comprehensive option. It is designed for organisations that want support beyond set-up, with ongoing guidance as the service develops, launches and begins to grow.
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It is particularly suitable where the mediation service has several moving parts, such as students, staff, volunteers, junior mediators, senior mediators, external partners, community users, referral organisations or internal stakeholders.
Included
We work with you over a longer period to help shape, implement and strengthen the service. This can include strategic planning, operational design, panel development, Mediator Desk configuration, training pathways, launch materials, service review and ongoing support.
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The aim is to help you create a service that is not only ready to launch, but also capable of being sustained, reviewed and developed over time.
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This package can include a structured pathway for junior mediators, students, staff, volunteers or newly trained mediators. It can also support a co-mediation model, where developing mediators gain experience alongside more experienced practitioners.
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The package can include everything in Service Launch and Panel Support, plus:
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Full 12-month mediation service development strategy
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Detailed operating model and governance framework
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Panel development and progression structure
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Mediator onboarding and capability framework
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Co-mediation or junior mediator pathway design
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Training, practice and skills development plan
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Mediator Practice Pathway integration
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Mediator Desk set-up and workflow support
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Reporting structure and service evaluation framework
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Stakeholder engagement support
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Marketing and visibility strategy
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Website or landing page content support
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Service launch plan
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Ongoing implementation support
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Monthly review or strategy sessions
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Support with partnership, funding or expansion planning
Best for
This package is best suited to organisations that want a strategic partner, not just a one-off set-up project.
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It may be particularly useful for universities building a student, staff or community mediation service; training providers wanting a graduate-to-practice pathway; charities developing early resolution or community mediation services; organisations creating a mediation panel or internal conflict resolution service; or providers seeking a more substantial and supported launch.
Main outcome
By the end of the 12-month partnership, your organisation should have a clearer strategy, stronger operating model, supported panel structure, practical training pathway, Mediator Desk infrastructure, launch materials, reporting framework and ongoing plan for service development.
Key Areas of Support
Strategy and service design
We help you shape the mediation service from the outset, so that it has a clear purpose, audience and delivery model.
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This includes looking at who the service is for, what types of disputes or concerns it will support, how people will access the service, and what outcomes you want it to achieve. We can help you decide whether the service should be internal, external, community-facing, student-led, staff-focused, volunteer-supported, commercial, charitable, educational, or a combination of these.
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The aim is to give you a clear and practical service model before you move into delivery.
Operations and governance
A successful mediation service needs clear processes behind it. We help you map how the service will work in practice, from the first enquiry through to case closure and feedback.
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This can include referral forms, intake questions, suitability checks, mediator allocation, communication with participants, confidentiality expectations, complaints handling, data capture and reporting.
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We also help you think through roles, responsibilities and escalation routes, so that everyone involved understands how the service should operate and where decisions sit.
Panel building and mediator support
If your service will involve a panel of mediators, we can help you create a structure that is fair, practical and easy to manage.
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This may include support with mediator recruitment, panel criteria, onboarding, role descriptions, allocation processes and expectations around availability, conduct and development.
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Where appropriate, we can also help you design different levels of involvement, such as observers, junior mediators, co-mediators, lead mediators and senior panel members. This is particularly useful where the service is designed to support both service users and developing mediators.
Training and practice development
We can support the training and development side of your mediation service, particularly where mediators, students, staff or volunteers need to build confidence before working on live matters.
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This may include briefing sessions, skills refreshers, practical workshops, scenario-based learning, co-mediation preparation or access to the Mediator Practice Pathway.
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The aim is to help your mediators feel prepared, supported and confident, while giving your organisation a more consistent standard of service delivery.
Mediator Desk integration
Mediator Desk can provide the digital infrastructure behind your mediation service.
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It can help you manage enquiries, case records, mediator allocation, documents, notes, outcomes, feedback, reporting and mediator development logs. This gives your organisation a more structured way to manage the service, track activity and evidence impact.
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We can help configure Mediator Desk around your service model, so that it supports your processes rather than forcing you into a rigid system.
Visibility and stakeholder engagement
A mediation service needs to be clearly understood by the people who may use it, refer into it or support it.
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We can help you explain the service in a way that is clear, accessible and appropriate for your audience. This may include website or landing page content, internal communications, launch messaging, stakeholder briefings, email wording, FAQs and referral information.
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The aim is to help people understand what the service does, when to use it, how to access it, and why mediation may be a helpful option.
Next step
The first step is a short discovery conversation. We will discuss where you are now, what you want to build, which package is the best fit, and whether any part of the scope needs to be adapted to your circumstances.
Mediation Service Set-Up and Development Packages for Providers
Helping organisations build credible, structured and sustainable mediation services
Many organisations recognise the value of mediation, early resolution and conflict support, but need help turning the idea into a working service.
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A successful mediation service needs more than trained mediators. It needs a clear operating model, defined service pathways, appropriate documents, referral processes, panel management, supervision or support structures, visibility, data capture, reporting and a practical way to manage cases.
Our Mediation Service Set-Up and Development Packages are designed for organisations that want to establish, improve or scale a mediation service with the right strategy, infrastructure and support in place.
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Each package can be tailored to the organisation’s size, audience, budget, internal capacity and intended service model.