This course is a practical two-day programme designed to help managers, HR professionals and organisational leaders understand conflict and develop core mediation skills they can use in the workplace.

The course combines teaching, discussion, practical exercises and role-play mediation, giving delegates the opportunity to explore both the principles and practical application of mediation.

During the programme, participants will explore:

• The theory and psychology of workplace conflict

• How the mediation process works

• The core skills used by effective mediators