This practical mediation skills course is designed for professionals who want to develop the knowledge, confidence and core competencies required to mediate civil and commercial disputes.

The programme typically explores the mediation process from initial preparation through to conclusion, including how to establish an effective framework for discussions, manage confidential meetings, identify underlying interests, overcome impasse and support parties in exploring possible outcomes.

Training may include a combination of tutor-led sessions, demonstrations, group exercises, case studies and role-play simulations. Participants will have opportunities to practise key mediation techniques and receive constructive feedback on their approach.

The course may be suitable for lawyers, business advisers, consultants, managers, HR professionals and others who regularly encounter commercial disagreements or wish to develop a professional mediation practice.

This course is delivered live online, allowing participants to take part in interactive learning, group discussion and practical mediation exercises from any suitable location. Participants will normally…