This practical course introduces the skills and techniques required to mediate workplace conflict effectively and impartially.

Participants will explore how mediation can be used to address communication breakdowns, relationship difficulties, team conflict, grievances and other workplace disputes. The programme typically covers preparation, individual meetings, joint mediation sessions, managing power imbalances, maintaining impartiality and helping participants develop workable agreements.

Training may include demonstrations, facilitated discussion, role-play exercises and workplace-based case studies. Participants will have opportunities to practise mediation skills in realistic scenarios and receive feedback to support their professional development.

The course may be suitable for HR professionals, managers, employee relations specialists, consultants, coaches, trade union representatives and aspiring workplace mediators.

This course is delivered face to face at the stated venue. Participants will take part in facilitated learning, practical exercises and role-play sessions within a collaborative training environment. Venue details and joining instructions will be provided following confirmation of the…